FAQ - Universale Microsoft Teams Course

General Questions

Who is this course for?

This course is designed for anyone who uses or wants to use Microsoft Teams — from complete beginners to intermediate users looking to deepen their knowledge. Whether you're a remote worker, team leader, IT administrator, or business professional, you'll find valuable lessons tailored to your needs.

Do I need prior experience with Microsoft Teams?

No prior Teams experience is required! We start with the absolute basics and progressively build to advanced topics. If you've never opened Teams before, you'll be in great hands. If you already use Teams, you'll discover features and techniques you didn't know existed.

How long does the course take to complete?

The total video content is approximately 12 hours. However, since it's self-paced, you can complete it as quickly or slowly as you prefer. Most students finish within 2-4 weeks, studying a few hours per week. You have lifetime access, so there's no rush.

Is this course updated when Microsoft Teams changes?

Yes! Microsoft frequently updates Teams with new features and interface changes. We regularly update our course content to reflect these changes, and all updates are included at no additional cost for enrolled students.

Course Access & Technical

What do I need to access the course?

You need an internet connection and a device (computer, tablet, or smartphone) with a modern web browser. The course platform is accessible from Windows, Mac, iOS, and Android devices. For the best learning experience, we recommend a computer or tablet.

Do I need a Microsoft Teams account to take the course?

While not strictly required to watch the lessons, we highly recommend having access to Microsoft Teams to practice what you learn. You can use the free version of Teams or access through a work/school account. Hands-on practice significantly improves learning outcomes.

Can I download the course videos?

Course videos are streaming-only for security and copyright reasons. However, you have unlimited lifetime access, so you can rewatch lessons anytime, anywhere with an internet connection. Downloadable resources, guides, and cheat sheets are available in PDF format.

How long do I have access to the course?

Lifetime! Once you enroll, you have unlimited access to all course content forever, including all future updates and new lessons we add.

Pricing & Payment

Is this a one-time payment or subscription?

All our plans are one-time payments with lifetime access. There are no recurring charges, hidden fees, or subscription renewals. Pay once, learn forever.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and can provide invoicing for team purchases. All payments are securely processed through industry-standard payment processors.

Do you offer refunds?

Yes! We offer a 30-day money-back guarantee. If you're not satisfied with the course for any reason within the first 30 days of purchase, contact us for a full refund — no questions asked.

Can I upgrade my plan after enrolling?

You can upgrade from Individual to Professional at any time by paying the difference between plans. Contact us through the support portal to process an upgrade.

Do you offer discounts for students or educators?

Yes, we offer 20% off for students and educators. Contact us at the enrollment page with proof of enrollment (student ID) or employment (educator email) to receive your discount code.

Team Plans

How does the Team plan work?

The Team plan includes licenses for up to 10 users at a discounted rate compared to individual enrollments. You'll receive a dedicated account manager, custom onboarding, and a dashboard to track your team's progress. For teams larger than 10, contact us for volume pricing.

Can we add more team members later?

Yes! You can add additional team members at any time. Contact your account manager for pricing on additional licenses.

Do team members have individual accounts?

Yes, each team member gets their own individual account with separate login credentials and personal progress tracking. The team administrator can view overall team progress through the dashboard.

Certificates & Support

Do I get a certificate when I complete the course?

Yes! All enrolled students receive a course completion certificate after finishing all modules. This certificate demonstrates your commitment to professional development and mastery of Microsoft Teams.

What support is available if I have questions?

Individual plan students can access our knowledge base and community forum. Professional plan students receive priority email support with responses within 24 hours. Team plan customers have a dedicated account manager for direct support.

Is there a community of other students?

Yes! All enrolled students have access to our private online community where you can ask questions, share tips, and connect with other Microsoft Teams learners worldwide.

Frequently Asked Questions